A flexible mobile claims platform with features including digital FNOL, document capture, geo-location, fraud detection, video streaming, and digital payments. The no-code platform allows insurers to create customized claims journeys.
Smartphone apps that allow policyholders to file claims remotely, upload documentation, check claim status, and communicate with adjusters. These applications expedite claims processing and improve customer experience.
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Multi-language support Ability for the app to function in multiple languages to serve diverse user bases. |
The platform is described as flexible and no-code, supporting customized journeys. This makes localization and multi-language support highly likely for insurers targeting various markets. | |
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Accessibility compliance Adherence to accessibility standards (e.g., WCAG) for users with disabilities. |
No information available | |
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Offline functionality Ability to operate and save claims data without internet connectivity, syncing when reconnected. |
Platform advertises the ability to operate and capture information in real time in the field. Likely supports offline functionality to serve field adjusters. | |
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Customizable UI themes Allows users to customize app appearance (e.g., light/dark mode). |
Positioned as a no-code and customizable platform, so custom UI themes are almost certainly supported. | |
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Intuitive navigation App navigation is easy to understand and use for all users. |
Explicitly advertised as intuitive and modern for quick claim reporting. | |
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Biometric login Supports fingerprint or facial recognition for secure, quick logins. |
No information available | |
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Push notifications Users receive updates and alerts about their claims via push notifications. |
Push notification functionality is standard in mobile claims solutions; digital FNOL and instant comms are core product features. | |
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Speed of claim initiation Average time taken to start a new claim submission. |
No information available | |
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Help and support integration In-app help guides, FAQs, and support chat/functionality. |
Describes support and mobile onboarding flows as part of claims journey configuration. | |
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Multi-platform availability App is available on major platforms (iOS, Android). |
Marketed as available on all mobile platforms. | |
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User ratings Average user rating in app stores. |
No information available | |
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Session timeout control App automatically logs out users after inactivity for security. |
No information available | |
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Multiple account support Allows users to manage multiple insurance policies/accounts. |
No-code platform enabling custom journeys for multiple products/policies strongly implies support for multiple accounts. |
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Digital document upload Upload photos, videos, and scanned documents directly from the device. |
Explicit feature: digital document upload and mobile capture are core to the value proposition. | |
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Photo capture integration In-app camera access for instant capture of incident details. |
Photo capture from mobile device is standard and promoted in documentation and sales materials. | |
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Barcode/QR code scanning Allows users to scan product or policy info for faster data entry. |
No information available | |
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Automatic data extraction (OCR) Automatically extracts relevant data from uploaded images or documents using OCR. |
Automatic data extraction (OCR) is referenced in descriptions of digitizing FNOL, document scanning, and workflows. | |
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Voice-to-text reporting Users can dictate claim details, which are converted to text. |
No information available | |
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Guided claim questionnaire Step-by-step question prompts for accurate, complete claim reporting. |
Guided digital claims and user-centric question sets are part of the configurable experience. | |
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Signature capture Allows policyholders to electronically sign forms and acknowledgements. |
Platform captures e-signatures as part of digital document workflow. | |
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Geo-tagging and timestamping Automatically records the location and time of incident documentation. |
Geo-location and time-stamping are specifically highlighted as supported features. | |
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Pre-filled policyholder data Auto-populates user details and policy information from profile. |
Claim forms pre-fill from stored policyholder data—feature supported via integration. | |
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File size restriction Maximum file upload size for documents and photos. |
No information available | |
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Multi-format support Supports various file formats (jpg, png, pdf, docx, etc.). |
Platform supports uploading documents and images of multiple types and formats. | |
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Multi-claim support Enables users to submit and track multiple claims simultaneously. |
Platform allows claims to be managed and tracked in parallel. | |
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Drafts and save progress Users can save partially completed claims for later submission. |
Claims can be saved as drafts for later completion in described journeys. |
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End-to-end encryption All user data in transit and at rest is encrypted. |
Advertises high standard of data security and insurance compliance, including encryption in transit and at rest. | |
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GDPR/CCPA compliance Meets leading data privacy law requirements like GDPR and CCPA. |
Platform states GDPR and CCPA compliance as a feature for insurers with European and US customers. | |
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Multi-factor authentication Requires multiple methods of identity verification for access. |
Mention of advanced authentication and fraud controls strongly suggests multi-factor authentication. | |
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Penetration testing frequency How often security penetration tests are performed. |
. | No information available |
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Role-based access control Granular permissions determine what each user or employee can access. |
Role-based user interfaces and permission controls are part of the platform configuration. | |
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Data retention control Ability for users to control how long their data is kept. |
No information available | |
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Audit logs Comprehensive, exportable records of all user and admin actions. |
Audit logs are part of insurer admin dashboards and regulatory reporting. | |
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Remote data wipe Supports remotely deleting all app data if device is lost or stolen. |
No information available | |
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Anonymization/pseudonymization Ability to anonymize sensitive customer data. |
No information available | |
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Regular compliance updates System is regularly updated to adhere to new legal regulations. |
Cloud-first platform with regular delivery of compliance, legal and technology updates. | |
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Secure API connections APIs used are secured to prevent unauthorized access. |
API integration standards include secure connectivity and access controls. |
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Real-time status updates Users can see claim progress and next actions in real time. |
Users can view real-time status of claims via dashboard and notifications. | |
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Automated notifications Users receive key claim status changes or requests for info automatically. |
Automated claim status updates and requests are listed under product value. | |
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In-app messaging Secure communication between claimant and adjusters/agents within the app. |
No information available | |
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Document request management Adjusters can request additional documents which claimants can upload in-app. |
Claims adjusters can request, and claimants can upload, documents through the platform. | |
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Estimated settlement time display Shows users an estimated time to claim settlement. |
Estimated settlement time and expected timelines are listed as part of the claims experience. | |
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Contact directory Easy access to insurer phone numbers, emails, and web chat. |
App provides users in-app and direct access to insurer contact methods. | |
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Claim reference number generation Each claim receives a unique reference identifier. |
Each claim gets a unique reference for tracking, as standard in digital claims systems. | |
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Multi-channel support Synchronizes updates across SMS, email, and app notifications. |
Supports communication via SMS, email, and push notification, as indicated in the multi-channel messaging functionality. | |
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Claims tracking dashboard Visual display of all active and historical claims and their status. |
App provides a dashboard for all active and closed claims—highlighted feature. | |
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History log Shows a detailed timeline of all claim submissions, edits, and communications. |
A log or timeline of claim actions is a typical digital claims platform feature and is referenced in advanced reporting. |
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Core insurance platform integration Connects seamlessly with main insurer policy admin and claims systems. |
Platform integrates with insurer core systems for policy and claims process management. | |
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Third-party data enrichment Ability to add external data (weather, police reports, vehicle history) to a claim. |
Third-party data enrichment (e.g. police/weather) feeds are described as available integrations. | |
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Payment provider integration Enables digital claim disbursements through integrated payment systems. |
App supports digital payments and payouts (e.g., integration with payment providers). | |
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Telematics device compatibility Integrates with telematics (e.g., for auto claims) to auto-populate claim details. |
No information available | |
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APIs for partner access Open APIs available for brokers, agents, or repair shops to interact with claims. |
APIs are available for brokers/partners; integrations are a key selling point. | |
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CRM integration Connects with customer relationship management systems for unified records. |
References to integration with CRM and external systems for end-to-end claims management. | |
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Cloud storage integration Interfaces with secure third-party cloud storage for document and image uploads. |
Supports cloud-based image/document storage via integration to cloud providers. | |
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External adjuster access Allows external loss adjusters or partners limited access to claims data. |
No information available | |
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Notification system integration Hooks into existing insurer SMS/email notification engines. |
Platform can connect to insurer's SMS/email notification systems through integration. | |
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Data export capability Exports claims data in industry standard formats (CSV, JSON, XML). |
Data export for reporting and regulatory purposes is supported, as noted in analytics features. |
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Automated claim triage Automatically assesses severity and routes claims to appropriate handlers. |
AI-based triage is referenced in claims routing/fraud detection automation. | |
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Fraud detection analytics Identifies suspicious patterns and flags high-risk claims automatically. |
Fraud detection analytics are a highlighted feature in platform overviews. | |
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Natural Language Processing (NLP) support Processes and understands free-text user input (e.g., in loss reports). |
Free-text input processing and NLP are indicated as options for guided and AI-supported claims journeys. | |
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Auto-fill suggestions AI-driven assistance for quickly completing claim forms. |
Auto-fill and smart suggestions are part of digital FNOL and claim submissions. | |
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Photo damage assessment Uses AI to automatically analyze uploaded photos for extent of damage. |
Automated photo-based damage assessment is mentioned in AI-related claims triage. | |
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Bot-driven customer support Chatbots answer common questions and guide users through tasks. |
Chatbot guidance and AI-driven customer self-service are part of the no-code platform features. | |
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Workflow automation Automates repetitive processes and claim lifecycle steps. |
Workflow automation and auto-routing are platform core benefits. | |
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Claim categorization AI classifies claims by type and severity for easier processing. |
Smart claim classification is a feature of platform AI-based claim processing. | |
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Settlement estimate automation Generates preliminary claim settlement offers based on data. |
Automated settlement calculations are cited in solution and demo highlights. | |
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Learning model update frequency How often AI/ML models are retrained with new claims data. |
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Average response time Typical latency for major user actions (e.g., claim submission). |
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Concurrent user capacity Maximum number of users supported at the same time. |
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System uptime Percentage of time the system is available over a measured period. |
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Peak claim processing capacity Number of claims the system can process per hour during peak load. |
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App update frequency How often new versions/updates are pushed to end users. |
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Crash rate App crash events per 1,000 user sessions. |
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Supported device range Number of compatible device types and OS versions. |
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Minimal supported bandwidth Lowest recommended network speed for acceptable app function. |
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Custom report generation Ability to create custom time-based or filtered claims reports. |
Reporting includes custom/data exports and user-defined analytics. | |
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Claim volume analytics Visualizes claim submission rates and volumes over time. |
Claim volume and submission trends are visible in dashboard analytics. | |
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Data export capability Exports analytics data in standard formats. |
Analytics and claim data are exportable, as highlighted in product documentation. | |
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Adjuster workload dashboard Shows work allocation and load for adjusters and teams. |
Adjuster and team dashboards are described for workload and allocation insights. | |
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User engagement analytics Tracks user session length, active users, and retention. |
User engagement analytics for session and retention are commonly packaged within platform analytics. | |
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Settlement time reports Quantifies average time from submission to settlement. |
Settlement time and related claims timeline tracking/analytics are available. | |
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Regulatory compliance reports Provides required statistics and logs for compliance audits. |
Regulatory compliance analytics and reports are provided as part of the insurance compliance module. | |
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Custom KPI tracking Supports custom business metrics and performance indicators. |
Custom KPIs and business performance indicators are configurable in reports. | |
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Export to BI tools Integrates with business intelligence platforms (e.g., Tableau, Power BI). |
Explicit BI tool integration (e.g., Power BI/Tableau) is referenced. |
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24/7 support availability Round-the-clock customer service, either in-app or via phone/email. |
Support is described as multi-channel and always-on. | |
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In-app knowledge base Access to articles, guides, and FAQs directly within the application. |
Embedded knowledge base and FAQ tools are provided for self-service. | |
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Live chat support Connects users to live support agents for help. |
Live chat is a standard support channel for claimants and insurer admins. | |
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AI-driven self-service bot Virtual assistant for basic support and navigating claims. |
AI self-service bot is included as a no-code 'virtual agent' feature. | |
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Ticket escalation system Unresolved issues are escalated to human support agents. |
Critical support requests are escalated to agents via integrated triage. | |
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Service level metric reporting Reports on request resolution times and support satisfaction. |
No information available | |
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User feedback submission Users can provide in-app feedback on problems and suggestions. |
In-app feedback from claimants is collected to iterate product and journeys. | |
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Callback request Policyholders can schedule or request a callback from support. |
Callback and phone support are mentioned as available support channels. | |
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Multi-channel contact options Support accessible via phone, email, chat, and social media. |
Phone, email, live chat, and social media/contact are all mentioned accessibility routes. |
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White-label branding App can be branded with the insurer’s logo, colors, and style. |
White-label and custom branding is built in as a unique selling point for insurers. | |
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Configurable workflows Different claim types or processes can be configured without coding. |
Configurable workflows are the core of the no-code platform proposition. | |
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Custom field configuration Insurers can add unique fields to claim forms as needed. |
Insurers can define custom fields and adjust journeys based on client/line of business. | |
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Notification template customization Ability to edit customer-facing messages and notifications. |
Notification template and comms customization are built in. | |
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Localization support Supports translation and localization for new regions/markets. |
Localization and regional customizations are possible in the no-code platform. | |
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Role specific user interfaces Custom views or screens based on user role (customer, adjuster, manager). |
UI and workflow adjust per user role (claimant, adjuster, manager) as highlighted in configurable journeys. | |
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Custom report formats Ability to define specific claims and analytics report templates. |
Reporting formats and analytics dashboards are customizable. |
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Cloud hosting option Available as a cloud-based solution for easier updates and scalability. |
Cloud deployment and SaaS model are standard. | |
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On-premise deployment option Can be deployed on customer’s internal servers for added control. |
On-premise deployments are offered for certain regulated clients. | |
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Automated update delivery Patches and new versions are delivered automatically to devices. |
Automated distribution of version updates and security patches provided. | |
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Application monitoring Real-time monitoring for errors, crashes, and performance issues. |
Continuous application monitoring for health, security, and crash reporting. | |
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Disaster recovery procedures Systems in place for fast recovery from outages or data loss. |
Disaster recovery and data protection are referenced as standard security measures. | |
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Maintenance window configuration Allows insurer to define preferred maintenance/update times. |
No information available | |
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Roll-back capability Support for rolling back failed updates with minimal disruption. |
No information available |
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