End-to-end client lifecycle management solution for financial institutions, including fund managers. Features include digital onboarding, KYC/AML compliance, document management, and relationship management. Uses AI and analytics to streamline processes and improve client experience.
Digital platforms that streamline the client intake process, including document collection, due diligence, suitability assessment, and account setup while ensuring regulatory compliance.
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Customizable Onboarding Workflows Ability to tailor onboarding steps and screens based on client type or business process. |
Genpact Cora CLM advertises customizable onboarding and client journeys, suggesting onboarding workflows can be tailored. | |
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Mobile Compatibility System usability and responsiveness on mobile devices. |
Vendor documentation lists digital onboarding via a responsive platform, indicating mobile compatibility. | |
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Multi-Language Support Ability to provide onboarding in multiple languages. |
No information available | |
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Self-Service Portal Clients can update or provide onboarding information independently. |
Documentation describes client self-service portals to upload information and track requests. | |
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Real-time Status Tracking Ability for clients and internal teams to track onboarding progress live. |
The platform includes real-time, role-based dashboards for onboarding progress tracking. | |
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Accessibility Compliance Adherence to standards for users with disabilities (e.g., WCAG). |
No information available | |
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Inline Help and Tooltips Contextual guidance available to users during onboarding. |
Reference to guided onboarding and tooltips in demos implies availability of contextual help. | |
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Dynamic Questionnaires Forms adapt to user responses to simplify data entry. |
System supports dynamic forms and AI-driven workflows, indicating dynamic questionnaires. | |
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Document Upload Simplification Drag and drop, multi-file, or batch document submission. |
Product mentions drag-and-drop document uploads and bulk document capabilities. | |
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Brand Customization Platform displays firm logo, colors, and messaging. |
Genpact Cora CLM supports white labelling for brand customization. |
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Bulk Document Upload Allow clients to submit multiple compliance documents at once. |
Bulk upload of documents referenced as a feature for accelerating onboarding. | |
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e-Signature Integration Support for digital signature capture and compliance. |
Platform integrates e-signature solutions for digital approval. | |
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Smart Document Recognition OCR and auto-tagging for uploaded files. |
Describes AI-based OCR and document classification, indicating smart document recognition. | |
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Data Validation Rules Automatic checking of data completeness and integrity. |
Built-in validation rules mentioned for both compliance and onboarding data integrity. | |
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Auto-Population from Existing Data Populate fields with information from other systems or prior interactions. |
Product integrates with other systems to prepopulate client data. | |
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Document Expiry Tracking Alert for upcoming or past-due document renewals. |
Document management includes expiry and renewal tracking functions. | |
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Progressive Data Collection Ability to save progress and resume onboarding later. |
Onboarding supports progress saving and resumption for clients. | |
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Version Control Track document changes and maintain an audit trail. |
Document version tracking and audit trail are standard offerings. | |
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Upload Speed Average time taken to upload documents. |
No information available | |
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Storage Capacity Maximum data/document storage per client. |
No information available |
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Automated KYC Checks Systematic validation of identity information. |
Automated KYC validation and ID checks are headline features. | |
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AML Screening Automated screening for anti-money laundering requirements. |
Automated AML screening and workflow referenced for compliance. | |
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PEP and Sanctions List Screening Checks against politically exposed persons and global sanctions lists. |
PEP and sanctions list screening integrated into onboarding compliance. | |
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Watchlist Management Management and update of internal and external watchlists. |
Watchlist management (internal/external) is called out under compliance features. | |
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Customizable Due Diligence Levels Support different risk tiers and processes by client type. |
Configurable due diligence tiers and risk processes described. | |
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Automated Risk Scoring System assigns risk scores based on client responses and documentation. |
Platform uses AI to automate risk scoring based on client and document data. | |
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Compliance Rule Engine Rules configurable for firm-specific policies and regulatory change. |
Custom/institutional compliance rule configuration supported. | |
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Audit Trail for Compliance Checks Comprehensive logs of all due diligence actions. |
System logs every compliance check for audit. | |
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Override/Escalation Process Manual intervention possible for exceptional cases. |
Allows manual override/escalation for compliance exceptions. | |
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Screening Speed Average time required for compliance screening per client. |
No information available |
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Automated Suitability Questionnaire System-driven questions to evaluate client risk profile and suitability. |
Uses automated questionnaires for investor suitability and risk assessment. | |
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Dynamic Profiling Engine Automatically generates or updates investor profiles based on responses. |
AI-driven profiling updates client risk/investor profile dynamically. | |
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Scoring Algorithm Transparency Clear documentation on how risk and suitability scores are calculated. |
Provides transparency reports and documentation on risk scoring algorithms. | |
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Scenario Analysis Tools Model potential investment outcomes with clients during onboarding. |
No information available | |
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Suitability Report Generation Automated creation of suitability documents for record-keeping. |
Generates suitability reports automatically for record-keeping. | |
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Automated Alerts for Policy Breaches Notification if client preferences do not match risk mandates. |
System can automatically flag policy breaches based on risk/suitability responses. | |
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Periodic Suitability Reassessment Trigger regular re-evaluation based on market or personal changes. |
No information available | |
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Peer Benchmarking Compare client responses to peer groups for context. |
No information available | |
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Time to Complete Assessment Average client time to complete suitability assessment. |
No information available |
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Integrated Messaging Real-time chat or message features within the onboarding platform. |
Platform advertises secure, integrated client and team messaging for onboarding support. | |
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Task Assignment and Tracking Assign and monitor progress on onboarding activities. |
Tasks can be assigned, monitored and tracked as part of workflow automation. | |
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Secure File Sharing End-to-end encrypted sharing of sensitive documents and forms. |
Secure sharing of files (with encryption) part of platform's document management. | |
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Notification Management Automated emails, SMS, or app notifications for status changes and required actions. |
Automated and configurable notifications (email, SMS, alerts) described in platform documentation. | |
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Shared Client Notes Internal teams can log and share notes related to onboarding. |
Allows shared internal notes between collaborators and onboarding teams. | |
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Client Meeting Scheduling Incorporate scheduling and calendar integration for onboarding meetings. |
Supports scheduling and calendar integration for onboarding/client meetings. | |
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Approval Workflow Management Automated routing to required signatories or reviewers. |
Automated approval workflows with routing to signatories and escalation conditions. | |
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Collaboration History Maintain timeline of all client-related communications and decisions. |
Collaboration history and full client engagement timeline maintained. | |
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Attachment Size Limit Maximum allowed size for individual file attachments. |
No information available |
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Core System Integration Ability to connect with CRM, fund accounting, portfolio management, and reporting systems. |
Platform is marketed as system-agnostic, integrating easily with CRM, accounting, and other core systems. | |
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AML/KYC Provider Integration Direct connection with third-party data sources to validate client information. |
Integrated with external KYC/AML and data providers for direct validation. | |
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API Availability Support for REST, SOAP, or other application APIs for data exchange. |
APIs across REST/SOAP are supported for integration. | |
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Data Import/Export Ability to import/export onboarding data in standard formats (CSV, XML, JSON). |
Standardized import/export functionality for onboarding data described. | |
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Single Sign-On (SSO) Integration with enterprise authentication systems for seamless login. |
Supports SSO via SAML and other protocols. | |
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Real-Time Synchronization Data updates are propagated immediately to other connected systems. |
Describes real-time data sync and push to connected platforms. | |
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Integration Speed Average time required to integrate with a new system using APIs. |
No information available | |
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Number of Supported Integrations Count of external systems the platform can connect with natively. |
No information available | |
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Custom Integration Toolkit Provision of SDKs or tools for custom workflow integration. |
Provision of SDK/toolkit for custom workflow and integration is documented. |
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Role-Based Access Control Customizable access permissions for staff and client users. |
Granular, role-based user access controls described as standard functionality. | |
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End-to-End Data Encryption Encryption of data at rest and in transit. |
End-to-end encryption at rest and in transit is standard for compliance. | |
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Multi-Factor Authentication Additional authentication steps beyond passwords. |
Multi-factor authentication is supported for high-security deployments. | |
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Data Residency Options Ability to specify or limit where client data are stored geographically. |
Genpact supports data residency options dependent on client/location. | |
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GDPR and Data Protection Compliance Meets requirements for Europe and/or applicable global standards. |
Fully GDPR-compliant and claims adherence to global data standards. | |
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Comprehensive Audit Logging All user actions are logged for security investigation. |
Comprehensive audit logging described for user actions and access. | |
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Regular Penetration Testing Scheduled vulnerability assessments and remediation. |
Regular penetration testing is performed as part of security best practices. | |
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Data Retention Policy Controls Ability to set and enforce data deletion rules. |
Platform offers controls for data retention and policy enforcement. | |
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Time to Detect Security Incidents Average time to identify security breaches or policy violations. |
No information available |
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Automated Reminders & Escalations System-generated notifications for outstanding tasks. |
Automated reminders and escalations for task management highlighted in product documentation. | |
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Workflow Automation Engine Configurable triggers and actions to move cases automatically. |
Workflow automation engine embedded in CLM for case movement and triggers. | |
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Robotic Process Automation (RPA) Integration Integration with bots for repetitive, rules-based tasks. |
No information available | |
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Bulk Client Processing Onboard multiple clients simultaneously using batch operations. |
Supports onboarding and updates for client groups/bulk processing. | |
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Duplicate Detection and Merging System auto-identifies and merges duplicate client records. |
Duplicate client detection/merging is listed as a data quality function. | |
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Approval Turnaround Time Average elapsed time for onboarding approval steps. |
No information available | |
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Average Onboarding Completion Time Mean time from start to finish for new client onboarding. |
No information available | |
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Task Automation Rate Percentage of onboarding steps handled without manual intervention. |
No information available | |
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Error Reduction Rate Percent decrease in errors due to automation. |
No information available |
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Onboarding Funnel Analytics Visualization of client progress through each stage of onboarding. |
Product includes funnel analytics and visualization of onboarding progress metrics. | |
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Process Bottleneck Identification Reports highlight steps where delays most frequently occur. |
Reports bottlenecks and tracks step-by-step onboarding delays. | |
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Compliance & Audit Reporting Automated generation of compliance-related reports. |
Generates automated compliance/audit onboarding reports. | |
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Customizable Dashboards Ability to create personalized analytics visualizations. |
Customizable dashboards and analytics visualizations are available out-of-box. | |
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Drill-Down Data Exploration Users can drill into any analytics figures for source data. |
Allow for drill-down into analytics and metrics for in-depth review. | |
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Scheduled Report Delivery Automated distribution of reports to stakeholders. |
Platform can automatically schedule and deliver reports to designated users. | |
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Exportable Data Sets Data and analytics can be exported for offline downloads. |
Data exports supported for offline analysis and regulatory submissions. | |
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Average Report Generation Time Typical time to produce a standard onboarding report. |
No information available | |
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Number of Available Reports Total templates or types of onboarding/process reports provided. |
No information available |
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Concurrent User Capacity Maximum number of active users supported at once. |
No information available | |
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Onboarding Volume Throughput Number of onboarding requests processed per day. |
No information available | |
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System Uptime SLA Guaranteed minimum system availability. |
No information available | |
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Disaster Recovery RTO Recovery time objective after a catastrophic event. |
No information available | |
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Load Balancing Automatic distribution of processing tasks to optimize resource use and performance. |
System supports load balancing for optimal resource use in onboarding processes. | |
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Elastic Capacity Ability to dynamically scale resources up/down with demand. |
Elastic capacity and auto-scaling in the underlying cloud infrastructure are described. | |
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API Request Rate Limit Maximum number of API requests supported per second. |
No information available | |
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Latency on Peak Load System response time under maximum usage conditions. |
No information available |
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24/7 Support Availability Round-the-clock technical and user support options. |
24/7 technical and client support is referenced as available for enterprise customers. | |
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Dedicated Account Manager Personalized support contact for major clients or deployments. |
Dedicated account managers available for institution-scale deployments. | |
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User Training Materials Provision of documentation, videos, or webinars for system users. |
Provision of user guides, training documentation, and webinars stated on the support page. | |
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Release Notes and Update Alerts Communication of new features, bug fixes, and platform changes. |
Release notes and update notifications provided to clients as part of the release process. | |
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Online Knowledge Base Self-serve documentation and troubleshooting guides. |
Online knowledge base/self-help portal for troubleshooting is available. | |
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Service Level Agreement (SLA) Contracted commitments to uptime and response times. |
SLAs (uptime and response times) are established for clients under contract. | |
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Average Support Response Time Mean time to respond to support queries. |
No information available | |
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Patch/Upgrade Frequency Average frequency of updates, patches, or releases. |
No information available |
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