Client portal with portfolio management, reporting, document sharing, and communication tools. Includes robo-advisory services, goal-based planning, and comprehensive financial analysis.
Digital platforms that streamline the client intake process, including document collection, due diligence, suitability assessment, and account setup while ensuring regulatory compliance.
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Customizable Onboarding Workflows Ability to tailor onboarding steps and screens based on client type or business process. |
Comarch allows tailoring of onboarding workflows based on client type and business process as indicated by their focus on diverse client needs. | |
Mobile Compatibility System usability and responsiveness on mobile devices. |
Platform offers mobile access for clients and advisors, confirmed in product brochures describing mobile apps. | |
Multi-Language Support Ability to provide onboarding in multiple languages. |
No information available | |
Self-Service Portal Clients can update or provide onboarding information independently. |
Self-service client portal is a major product highlight, allowing clients to input/update data directly. | |
Real-time Status Tracking Ability for clients and internal teams to track onboarding progress live. |
Clients and advisors can track onboarding and investment account status in real-time, per platform demo materials. | |
Accessibility Compliance Adherence to standards for users with disabilities (e.g., WCAG). |
No information available | |
Inline Help and Tooltips Contextual guidance available to users during onboarding. |
Onboarding screens provide contextual guidance and help icons; reference to 'user guidance' in Comarch documentation. | |
Dynamic Questionnaires Forms adapt to user responses to simplify data entry. |
Dynamic questionnaires and onboarding forms that adapt to client responses are a stated feature in solution sheets. | |
Document Upload Simplification Drag and drop, multi-file, or batch document submission. |
The portal supports document uploads via drag-and-drop and multi-file handling, per platform UI walkthroughs. | |
Brand Customization Platform displays firm logo, colors, and messaging. |
Supports extensive branding for wealth firms—logos, colors, client messaging. |
Bulk Document Upload Allow clients to submit multiple compliance documents at once. |
Mention of bulk document management and uploads for onboarding/compliance in product overview. | |
e-Signature Integration Support for digital signature capture and compliance. |
Integration with e-signature solutions (e.g., DocuSign) is directly mentioned within platform capability docs. | |
Smart Document Recognition OCR and auto-tagging for uploaded files. |
Smart document recognition (OCR) for onboarding is cited in product literature and use cases. | |
Data Validation Rules Automatic checking of data completeness and integrity. |
System automatically checks validity and completeness of client input; referenced on compliance features page. | |
Auto-Population from Existing Data Populate fields with information from other systems or prior interactions. |
Auto-population through integration with CRM and prior records is a standard integration feature. | |
Document Expiry Tracking Alert for upcoming or past-due document renewals. |
Document expiry tracking is part of compliance document management, as explained on the portal's doc page. | |
Progressive Data Collection Ability to save progress and resume onboarding later. |
The product allows users to save onboarding progress and resume later; referenced as ‘save & continue’ in help docs. | |
Version Control Track document changes and maintain an audit trail. |
Versioning and full audit trail of all document uploads provided, indicated in compliance and workflow documentation. | |
Upload Speed Average time taken to upload documents. |
No information available | |
Storage Capacity Maximum data/document storage per client. |
No information available |
Automated KYC Checks Systematic validation of identity information. |
Automated KYC checks are performed during onboarding—directly stated as a regulatory compliance feature. | |
AML Screening Automated screening for anti-money laundering requirements. |
Integrated AML screening capabilities referenced in solution summary and compliance offering. | |
PEP and Sanctions List Screening Checks against politically exposed persons and global sanctions lists. |
Screening against PEP and sanctions lists available as a standard onboarding compliance check. | |
Watchlist Management Management and update of internal and external watchlists. |
Platform supports watchlist management—users can maintain and update internal and external lists. | |
Customizable Due Diligence Levels Support different risk tiers and processes by client type. |
Configurable due diligence workflows support varied risk tiers/levels—explicitly referenced in onboarding customizations. | |
Automated Risk Scoring System assigns risk scores based on client responses and documentation. |
Automated risk scoring based on questionnaire and document inputs with score presentation for advisors. | |
Compliance Rule Engine Rules configurable for firm-specific policies and regulatory change. |
Compliance rule engine with configurable policy logic, as detailed in technical overview. | |
Audit Trail for Compliance Checks Comprehensive logs of all due diligence actions. |
Compliance checks and onboarding actions are comprehensively logged according to compliance module details. | |
Override/Escalation Process Manual intervention possible for exceptional cases. |
Manual override/escalation possible for risk/compliance cases; confirmed by workflow configuration examples. | |
Screening Speed Average time required for compliance screening per client. |
No information available |
Automated Suitability Questionnaire System-driven questions to evaluate client risk profile and suitability. |
Automated investor suitability questionnaires as part of onboarding and robo-advisory modules. | |
Dynamic Profiling Engine Automatically generates or updates investor profiles based on responses. |
Dynamic investor profiling engine described in the robo-advisory solution section. | |
Scoring Algorithm Transparency Clear documentation on how risk and suitability scores are calculated. |
Risk scoring and suitability calculations are transparent and documented for compliance; confirmed in system documentation. | |
Scenario Analysis Tools Model potential investment outcomes with clients during onboarding. |
Goal-based planning and scenario analysis tools for investment outcomes are included and highlighted in marketing docs. | |
Suitability Report Generation Automated creation of suitability documents for record-keeping. |
System generates full suitability and compliance documentation, including suitability reports for audit. | |
Automated Alerts for Policy Breaches Notification if client preferences do not match risk mandates. |
Automated alerts for suitability and risk policy breaches are built into the compliance/risk module. | |
Periodic Suitability Reassessment Trigger regular re-evaluation based on market or personal changes. |
Platform supports periodic reassessment of investor suitability triggered by time or event changes. | |
Peer Benchmarking Compare client responses to peer groups for context. |
No information available | |
Time to Complete Assessment Average client time to complete suitability assessment. |
No information available |
Integrated Messaging Real-time chat or message features within the onboarding platform. |
The portal includes built-in secure communication, chat, and document sharing tools. | |
Task Assignment and Tracking Assign and monitor progress on onboarding activities. |
Task assignment and progress tracking available via workflow/task management module. | |
Secure File Sharing End-to-end encrypted sharing of sensitive documents and forms. |
Document sharing within the portal is encrypted and uses secure access controls. | |
Notification Management Automated emails, SMS, or app notifications for status changes and required actions. |
Users receive notifications via email, SMS, or in-app when onboarding statuses or tasks change. | |
Shared Client Notes Internal teams can log and share notes related to onboarding. |
Client notes can be added and shared internally within advisor teams as described in CRM features. | |
Client Meeting Scheduling Incorporate scheduling and calendar integration for onboarding meetings. |
Platform integrates with calendar systems to schedule and manage client meetings. | |
Approval Workflow Management Automated routing to required signatories or reviewers. |
Approval workflows for compliance and onboarding are automated and managed by the platform. | |
Collaboration History Maintain timeline of all client-related communications and decisions. |
Full collaboration history and timeline of client communications maintained within platform. | |
Attachment Size Limit Maximum allowed size for individual file attachments. |
No information available |
Core System Integration Ability to connect with CRM, fund accounting, portfolio management, and reporting systems. |
Integrations with core systems such as CRMs, portfolio management, and fund accounting are a documented feature. | |
AML/KYC Provider Integration Direct connection with third-party data sources to validate client information. |
Direct integration with KYC/AML providers stated as standard onboarding functionality. | |
API Availability Support for REST, SOAP, or other application APIs for data exchange. |
Open and documented APIs available for integration, with REST support outlined in dev resources. | |
Data Import/Export Ability to import/export onboarding data in standard formats (CSV, XML, JSON). |
Import/export of onboarding data via formats like CSV and XML is included in product. | |
Single Sign-On (SSO) Integration with enterprise authentication systems for seamless login. |
SSO with enterprise authentication is a standard option in deployment, per IT documentation. | |
Real-Time Synchronization Data updates are propagated immediately to other connected systems. |
Platform supports real-time data sync with connected systems—highlighted in API integration guides. | |
Integration Speed Average time required to integrate with a new system using APIs. |
No information available | |
Number of Supported Integrations Count of external systems the platform can connect with natively. |
No information available | |
Custom Integration Toolkit Provision of SDKs or tools for custom workflow integration. |
Custom integration SDK/tools available for extending workflows; referenced in developer documentation. |
Role-Based Access Control Customizable access permissions for staff and client users. |
Role-based access control for staff, clients, and partners described in security overview. | |
End-to-End Data Encryption Encryption of data at rest and in transit. |
End-to-end encryption (at rest and in transit) ensured as part of security compliance. | |
Multi-Factor Authentication Additional authentication steps beyond passwords. |
Multi-factor authentication support as option for users/admins. | |
Data Residency Options Ability to specify or limit where client data are stored geographically. |
No information available | |
GDPR and Data Protection Compliance Meets requirements for Europe and/or applicable global standards. |
Product is GDPR and international data protection compliant. | |
Comprehensive Audit Logging All user actions are logged for security investigation. |
Comprehensive audit logs maintained for all user actions, per security docs. | |
Regular Penetration Testing Scheduled vulnerability assessments and remediation. |
Conducts regular penetration tests as part of its security and compliance protocols. | |
Data Retention Policy Controls Ability to set and enforce data deletion rules. |
Supports configurable data retention and deletion policies. | |
Time to Detect Security Incidents Average time to identify security breaches or policy violations. |
No information available |
Automated Reminders & Escalations System-generated notifications for outstanding tasks. |
Automated system reminders and escalations are a key operational features highlighted in user documentation. | |
Workflow Automation Engine Configurable triggers and actions to move cases automatically. |
Workflow automation engine for onboarding and compliance steps detailed in technical specs. | |
Robotic Process Automation (RPA) Integration Integration with bots for repetitive, rules-based tasks. |
Supports robotic process automation integration for repetitive tasks per integration documentation. | |
Bulk Client Processing Onboard multiple clients simultaneously using batch operations. |
Bulk onboarding/client processing supported and promoted as an efficiency feature for institutions. | |
Duplicate Detection and Merging System auto-identifies and merges duplicate client records. |
Includes duplicate detection and merging functions as part of onboarding process controls. | |
Approval Turnaround Time Average elapsed time for onboarding approval steps. |
No information available | |
Average Onboarding Completion Time Mean time from start to finish for new client onboarding. |
No information available | |
Task Automation Rate Percentage of onboarding steps handled without manual intervention. |
No information available | |
Error Reduction Rate Percent decrease in errors due to automation. |
No information available |
Onboarding Funnel Analytics Visualization of client progress through each stage of onboarding. |
Onboarding funnel analytics and stage visualization offered in dashboard reporting modules. | |
Process Bottleneck Identification Reports highlight steps where delays most frequently occur. |
Bottleneck identification and process/funnel analytics included as reporting options. | |
Compliance & Audit Reporting Automated generation of compliance-related reports. |
Automated compliance and audit reporting available for regulatory and internal use. | |
Customizable Dashboards Ability to create personalized analytics visualizations. |
Customizable analytics dashboards are highlighted in product demos. | |
Drill-Down Data Exploration Users can drill into any analytics figures for source data. |
Drill-down analytics for all key data points/figures is a highlighted reporting capability. | |
Scheduled Report Delivery Automated distribution of reports to stakeholders. |
Automated or scheduled report delivery supported; users can configure report distribution. | |
Exportable Data Sets Data and analytics can be exported for offline downloads. |
Export of data, analytics, and reports to Excel/CSV is part of reporting module. | |
Average Report Generation Time Typical time to produce a standard onboarding report. |
No information available | |
Number of Available Reports Total templates or types of onboarding/process reports provided. |
No information available |
Concurrent User Capacity Maximum number of active users supported at once. |
No information available | |
Onboarding Volume Throughput Number of onboarding requests processed per day. |
No information available | |
System Uptime SLA Guaranteed minimum system availability. |
No information available | |
Disaster Recovery RTO Recovery time objective after a catastrophic event. |
No information available | |
Load Balancing Automatic distribution of processing tasks to optimize resource use and performance. |
Load balancing and performance optimization referenced as standard infrastructure offerings. | |
Elastic Capacity Ability to dynamically scale resources up/down with demand. |
Elastic (on-demand) scaling described in SaaS/cloud hosting documentation. | |
API Request Rate Limit Maximum number of API requests supported per second. |
No information available | |
Latency on Peak Load System response time under maximum usage conditions. |
No information available |
24/7 Support Availability Round-the-clock technical and user support options. |
24/7 product and technical support available, described under client support services. | |
Dedicated Account Manager Personalized support contact for major clients or deployments. |
Dedicated account manager available for wealth and institutional clients, as highlighted in service layers. | |
User Training Materials Provision of documentation, videos, or webinars for system users. |
Extensive user training documentation, videos, and live webinars are part of user onboarding. | |
Release Notes and Update Alerts Communication of new features, bug fixes, and platform changes. |
Release notes and feature/change alerts distributed to clients on each update. | |
Online Knowledge Base Self-serve documentation and troubleshooting guides. |
Comprehensive online knowledge base available for all users. | |
Service Level Agreement (SLA) Contracted commitments to uptime and response times. |
Service level agreements available, detailing uptime and response commitment in client contracts. | |
Average Support Response Time Mean time to respond to support queries. |
No information available | |
Patch/Upgrade Frequency Average frequency of updates, patches, or releases. |
No information available |
Digital solutions for streamlining new client acquisition, including electronic account opening, automated KYC (Know Your Client) processes, and digital signature capabilities.
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Intuitive Interface Platform has a visually appealing, logical, and easily navigable interface. |
Described as featuring a client portal with logical and visually appealing interface for wealth management. | |
Customizable Dashboards Allows firms and users to tailor views, menus, and dashboards to their needs. |
Customizable dashboards are referenced in product descriptions and reporting materials. | |
Mobile Compatibility Supports usage on mobile devices including smartphones and tablets. |
Product marketing indicates mobile compatibility for client communications and document access. | |
Multi-language Support Provides the interface and client communications in multiple languages. |
No information available | |
Accessibility Features Compliance with accessibility standards (e.g., WCAG), enabling use by all abilities. |
No information available | |
Real-time Status Updates Clients and advisors can monitor onboarding progress in real time. |
Product offers client portal with continuous onboarding and portfolio status updates. | |
Guided Workflows Offers client-friendly prompts and guided step-by-step onboarding. |
Includes guided workflows for onboarding and product adoption, referenced in solution briefs. | |
Document Pre-Fill Auto-fills forms using available or previously entered information. |
No information available | |
Visual Progress Tracker Displays a visual representation of onboarding stages and what remains. |
No information available | |
Client Self-Service Portal Clients access and complete tasks or forms independently at their convenience. |
Self-service client portal clearly described as part of the offering. | |
Multi-User Support Allows multiple parties (e.g., joint account holders, advisors) to collaborate on onboarding. |
No information available |
Digital Form Completion All forms and data collection are paperless and completed digitally. |
Solution advertises paperless onboarding and digital KYC processes. | |
eSignature Integration Allows documents to be signed digitally in a compliant manner. |
References to digital contract signing and online agreement features imply eSignature integration. | |
Advanced Data Validation Automated checking for data completeness, correctness, and consistency. |
Automated checks for data consistency and KYC compliance described. | |
ID Verification & KYC Checks Automated identity validation and Know Your Customer (KYC) checks. |
Automated ID verification and KYC module explicitly offered. | |
OCR Data Extraction Optical Character Recognition for digitizing and extracting data from images or PDFs. |
No information available | |
Bulk Data Import Ability to upload and process large numbers of clients simultaneously. |
No information available | |
Custom Field Support Administrators can add or modify data fields per business requirements. |
Marketing materials mention customizable forms and data fields. | |
Conditional Logic in Forms Forms dynamically adjust based on user responses. |
No information available | |
Duplicate Detection Identifies and alerts users to duplicate client records. |
No information available | |
Data Encryption at Rest and in Transit Ensures all client information is encrypted, stored, and transmitted securely. |
Industry standard; product literature references data encryption for banking clients. |
CRM Integration Connects directly to major CRM systems for automatic data transfer and updates. |
Integrates with banking and financial CRMs per official documentation. | |
Portfolio Management System Integration Seamlessly exchanges information with PMS and wealth management systems. |
Cites integration with PMS and custodians in wealth management use cases. | |
Custodian & Broker Integration Transfers onboarding data and documents directly to custodians and broker-dealer platforms. |
No information available | |
API Availability Provides robust APIs for custom integrations. |
APIs publicly advertised for integration with third-party systems. | |
Single Sign-On (SSO) Supports SSO across platforms for streamlined user authentication. |
No information available | |
Document Management System Integration Connects to DMS for archiving and retrieval of onboarding documentation. |
No information available | |
Custom Integration Support Vendor provides services or tools for bespoke integrations. |
No information available | |
Third-party Data Enrichment Integration Ability to enrich onboarding data from external databases (e.g., credit bureaus, AML). |
Integration with AML, KYC and external data sources is mentioned in product overview. |
Audit Trails Complete, immutable logs of all actions, changes, and accesses for compliance reviews. |
Compliance module includes full audit trails; referenced in regulatory compliance documentation. | |
OFAC & AML Screening Automated Office of Foreign Assets Control (OFAC) and Anti-Money Laundering (AML) checks. |
OFAC and AML checks are part of onboarding process per solution's compliance information. | |
Consent & Disclosure Management Automates and tracks the collection of client consents and regulatory disclosures. |
No information available | |
FINRA/SEC Regulation Support Features to support compliance with relevant financial advisor regulatory bodies. |
Product is pitched towards regulated investment firms, specifically referencing FINRA/SEC support. | |
Regulatory Change Updates Platform adapts rapidly to new regulatory requirements and notifies users. |
References agile compliance updates in response to regulation changes. | |
Role-based Access Controls Limits access to sensitive information based on user roles. |
Role-based permissions and access controls mentioned throughout marketing and documentation. | |
Automated Document Retention Policies Automatically manages document archiving and disposal in compliance with regulations. |
No information available |
Automated Task Assignment Distributes onboarding tasks to team members based on rules or workload. |
No information available | |
Workflow Customization Firms can adapt workflows or pipelines according to their preferences. |
Configurable client onboarding and workflow pipelines supported per product site. | |
Automated Notifications & Reminders Automatically alerts clients and staff about outstanding tasks or required information. |
System automates notifications and reminders for onboarding and portfolio actions. | |
Escalation Rules Automatically escalates unresolved issues or bottlenecks in the process. |
No information available | |
SLA Management Tracks and enforces Service Level Agreements for task completion. |
No information available | |
Template Library Pre-built and customizable workflow, message, and document templates. |
No information available | |
Bulk Processing Capabilities Supports onboarding actions for multiple clients in a batch. |
No information available | |
Integration with Calendar Tools Synchronizes onboarding activities with calendar and scheduling platforms. |
No information available | |
Approval Chains Defines and automates multi-level approval flows. |
No information available |
Multi-factor Authentication Supports two or more authentication steps for all users. |
Regulatory-focused financial platform; multi-factor authentication is industry standard and referenced. | |
End-to-End Encryption Encrypts all data from input through storage and transmission. |
End-to-end encryption mentioned in security and compliance information on vendor site. | |
Regular Security Audits Institute regularly scheduled penetration tests and vulnerability assessments. |
Regulatory and banking clients require regular security audits; referenced in compliance documents. | |
Threat Detection & Monitoring Detects and alerts to suspicious activity, login attempts, or data breaches. |
No information available | |
GDPR/CCPA Compliance Supports controls and features for privacy law compliance. |
Explicitly notes GDPR and global data privacy compliance as a selling point. | |
Secure Data Deletion Ensures data is properly and irreversibly deleted when necessary. |
No information available | |
Audit Logging Detailed logs of all data access and changes, available for investigation. |
Auditable logs are a feature of the platform for investigations and compliance. |
Custom Report Builder Users can create custom reports on demand from all available data. |
No information available | |
Pre-built Dashboards Standard dashboards for common KPIs such as onboarding cycle times or conversion rates. |
No information available | |
Real-Time Analytics Analytics and data visualization update immediately as new data arrives. |
Client and advisor dashboards update in real time as part of reporting suite. | |
Export to Excel/CSV/PDF Users can easily export reports and data for use in other tools or for compliance. |
Exports to Excel, PDF, and CSV formats appear in user documentation. | |
Scheduling of Reports Automated scheduling and delivery of reports to specified recipients. |
No information available | |
Drill-down Reporting Enables users to start from high-level summaries and investigate details. |
No information available | |
Onboarding Funnel Analysis Tracks performance and drop-offs at each onboarding stage. |
No information available | |
Client Demographics Reporting Analyzes aggregate information about clients being onboarded. |
Reporting system supports client demographic breakdown according to marketing site. |
Secure Messaging Enables encrypted, auditable communication between clients and staff. |
No information available | |
Task Assignment & Comments Users can assign tasks or add comments in context to onboarding items. |
Task comments and assignment in workflows included in demo videos and onboarding descriptions. | |
Notification Preferences Recipients can select how and when to receive onboarding communications. |
No information available | |
Team Collaboration Tools Built-in tools to enable advisor and operation team coordination. |
Operational team collaboration tools described for advisor-client communication. | |
Integration with Email & Chat Tools Connects with popular email and messaging platforms. |
No information available | |
Client Q&A Portal Clients ask questions or request support directly within the onboarding platform. |
No information available | |
Event Tracking Tracks all communication events and their timestamps. |
No information available |
Concurrent User Support Number of users who can operate on the platform simultaneously without degradation. |
No information available | |
Uptime Guarantee Service availability measured by percentage uptime over a period. |
No information available | |
Average Response Time Typical time for the system to respond to user input or requests. |
No information available | |
Maximum Onboarding Volume Number of new clients the platform can process per day. |
No information available | |
Elastic Cloud Infrastructure System can auto-scale hardware resources as load increases. |
Cloud-native architecture with dynamic scaling referenced on technology overview. | |
Zero-Downtime Maintenance Updates and patches can be applied without impacting operations. |
Zero-downtime updates referenced in architecture and operations documentation. |
24/7 Support Availability Round-the-clock technical and user support is available. |
Global support teams and 24/7 service availability referenced for enterprise clients. | |
Dedicated Account Manager Clients are assigned a vendor-side account manager for ongoing needs. |
Assigns dedicated account managers to client firms according to website. | |
Comprehensive Training Materials Access to up-to-date user guides, video tutorials, and FAQs. |
Comprehensive library of help materials (guides, FAQs, videos) is referenced on support portal. | |
Live Training & Onboarding Sessions Vendor provides live sessions for new user onboarding. |
No information available | |
Service Level Agreement (SLA) Documented SLAs for response, resolution times, and uptime. |
Service level agreements for uptime and support are documented. | |
Community Forum Online community for peer support and knowledge sharing. |
No information available | |
Product Roadmap Transparency Vendor shares future updates and allows feedback on product direction. |
No information available |
Transparent Fee Structure All pricing details and additional costs are clearly disclosed. |
Transparent fee structures and all-in pricing discussed in product FAQ and sales literature. | |
Pay-As-You-Go Pricing Option Pricing based on actual usage or number of onboarded clients. |
No information available | |
Tiered Pricing Plans Multiple package tiers for firms of different sizes and needs. |
Tiered pricing plans for different sized institutions referenced in commercial documentation. | |
Free Trial or Pilot Program Offers a no-cost trial of the platform for evaluation. |
Not as far as we are aware.* No indication of free trial or pilot for large institutional offering. | |
Discounts for Long-Term Contracts Allows cost savings through longer-term commitments. |
No information available |
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